Policies & Procedures

 

All transactions are in US currency. In the U.S. and Canada, same-day delivery is generally available Monday through Saturday on orders received before 12:00 pm in the recipient's time zone (excluding holidays and peak floral delivery periods). Orders received after 12:00 pm in the recipient's time zone may be delivered the next delivery day. There are no deliveries on Sundays and legal holidays. Please make sure that your order information is accurate and complete in order to avoid delivery delays. This would include the apartment or suite # if needed, and most especially a current telephone number.

Changes to address information or incorrect addresses after the order has been placed resulting in a re-delivery will be subject a $10.00 charge.

All transactions are in US currency. All inclusive pricing includes a $9.95 transaction fee but does not include a 7% sales tax. In the U.S. and Canada, same-day delivery is generally available Monday through Saturday on orders received before 2:00 pm in the recipient's time zone (excluding holidays and peak floral delivery periods). Orders received after 2:00 pm in the recipient's time zone may be delivered the next delivery day. There are no delivery guarantees on Sundays and legal holidays without verbal confirmation. Please make sure that your order information is accurate and complete in order to avoid delivery delays.

Due to various seasonal and regional conditions, and the variety of unplanned issues courtesy of Mother Nature, availability of some flowers may be very limited in certain areas. Also, specific flower varieties or colors may not be available for delivery on a specified day. Therefore, it is possible that the exact bouquet pictured or requested may not be available for delivery.

Due to the various time zones between the U.S. and other continents, same day delivery is not available. We can only guarantee delivery dates for orders received three business days in advance. You must call us to place an international delivery order; you cannot do so online.

While we process your request the moment we receive it during business hours, it is sometimes very difficult to get cancellation requests complete. Our network ranges throughout the country and because of the importance placed on a timely delivery of your request and various time zones, it can sometimes be very difficult to stop or cancel a delivery attempt or a placed order. Cancellations must be done prior to delivery, and in all cases within 24 hours or placing your order. Any cancellation requests after this period cannot be guaranteed and are subject to a 20% charge.

Due to limited availability of florists open Sunday, we can not guarantee delivery on Sunday. However, Monday will need to be an option for delivery if Sunday is not available.

Most florist shops make deliveries during normal business hours (9 AM to 6 PM). However, since we do not know each florist's delivery schedule for a particular day, we will be unable to guarantee delivery requests for a specific time or within an hourly range unless verbally agreed. Requests may be taken for either an AM or PM delivery with a verbal confirmation, but they cannot be guaranteed without an additional fee required for special delivery.

Several of our gift items are shipped directly through Federal Express, Airborne, or UPS. At this time, we are unable to ship to PO boxes, hotels, or hospitals. Cut-off times for same-day shipment and available shipping options are clearly marked on the order form for each item. The date your order will be received will depend on the shipping date and the shipping method you select. Items shipped UPS Ground can take 3 to 7 business days, and delivery dates are not guaranteed. Items shipped Overnight or 2-Day are guaranteed to be delivered within that period. Please note that the guaranteed shipping options are based on business days, so an order shipped on a Friday by FedEx 2-Day would be delivered on the following Tuesday.

As we are dealing with a fresh product, many variables may affect the condition of your arrangement. Depending on the type and variety of flower, you can expect cut stems to look beautiful for a minimum of 5 days. 
 
Flowers: 
Please report any issues within 14 days of receipt.  We will gladly send a new arrangement to your recipient and pick up the unsatisfactory arrangement. If you are still not satisfied with the product, we will be happy to pick up the item and refund your purchase price. Flowers must be returned in the same container in which they were received, if applicable.  
 
Plants: 
Please report any issues within 14 days of receipt.  We will gladly send a new plant to your recipient and pick up the unsatisfactory product. If you are still are not satisfied, we will be happy to pick up the item and refund your purchase price. Plants must be returned in the same container in which they were received. 
 
Gift Baskets:
Please report any issues within 14 days of receipt.  We will pick up the product and issue a refund of your purchase price once it is received back in the shop. Gift baskets must be returned in the same state as received; with all products intact and in same container or basket. 
 
• Refunds will be processed within 5 business days after the product is returned to the shop. 
• Refunds will not apply if a replacement product was supplied and accepted.
• Items will be picked up (and replacement product provided) based upon our delivery schedule. Clients are always welcome to bring the product into the flower shop for immediate return and replacement. 
 
Norton’s Florist is appreciative of your patronage. Please let us know how we can help you by calling us at (205) 226-6701 or e-mailing us at customerservice@nortonsflorist.com.