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Call Center staff work in a fast-paced and customer-focused
environment with varying tasks and responsibilities. Answering telephones
comes first, responding to customer requests and offering the best Norton’s
has to offer. As one of the largest
florists in the country, we receive over 50 electronic
orders/day as well, so when the phone’s not ringing, there are plenty
of other orders to process and make sure they’re filled correctly. Other duties include assisting drivers with
deliveries, various marketing projects and confirming deliveries for
customers—there is never a dull moment in the call center!
Call Center staff are not clerks—they are trained sales and
marketing professionals who have customers’ and the company’s best interest
in mind all of the time. They don’t
“take orders,” they offer the best solution Norton’s has available after
“seeking” what customers want most.
They don’t get off the telephone as fast as they can, they recognize
each caller could be one of the best, but not unless they serve them the way
they want to be served. Every caller
and online order is treated like a customer, not just a number, with
follow-up contact to ensure satisfaction or to learn what else we can do to
for them.
Call Center staff are rewarded for
their hard work with incentives and the means to increase their base
pay. Productivity and average order
incentives are paid weekly to reward hard and “smart” work, and training is
always available to learn and apply new skills for even more
performance/productivity and reward, once
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the
basics are learned and mastered. Other
areas of potential development include website and internet marketing,
corporate marketing and sales, sales promotion management and customer
development management.
If
you are interested in a fast-paced, challenging and constantly rewarding
position to last for years to come, then Birmingham’s largest florist might have a
home for you! Forward your resume with
cover letter by clicking the email link below (HR@NortonsFlorist.com) and
submit a voicemail application by calling 205.313.1989 to apply.
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